Customer Support That Doesn't Need a 10-Person Team
SwanDigitals is an AI-powered inbox for Indian businesses. Handle WhatsApp, email, and web chat in one place — with an AI that actually helps your team, not replaces it.
Inbox
Priya Sharma
nowOrder status?
Rahul Mehta
2mNeed a refund
TechCorp Ltd
5mAI resolved ✓
Anjali Singh
8mLoan inquiry
Priya Sharma
via WhatsApp · active now
Hi, where is my order #4521?
Hi Priya! 👋 Order #4521 is out for delivery. Expected by 5 PM today. Track here: swandigitals.in/track/4521
Thank you! 🙏
AI handled · no agent needed
AI That Actually Reads Context.
No more robotic replies. SwanDigitals understands tone, intent, and urgency — then acts on it.
AI That Actually Reads Context
Your customers don't repeat themselves. SwanDigitals AI remembers full conversations, suggests replies, and auto-resolves FAQs — in Hindi, Tamil, or English.
Voice Bot for Phone Support
Answer calls 24/7 in Hindi, Tamil, Telugu, and 8 more Indian languages. Works with advanced cloud voice providers, standard SIP trunking, or fully offline on-premises with private speech models.
Up and Running in a Week
Sign up, connect your WhatsApp and email, configure your AI — and you're live. Most teams are fully onboarded in 7 days. We help with setup.
Your Data Stays Yours
On-premise mode: your servers, your control, zero external calls. Cloud mode: we still don't read or store your customer conversations.
Every Channel in One Inbox
WhatsApp, Email, Web chat, Instagram, Telegram, Phone — your team sees everything in one place. No tab-switching. No missed messages.
Reports That Actually Tell You Something
Response times, resolution rates, AI automation rate, agent performance — all in one dashboard. Know what's working before your manager asks.
Sound Familiar?
These are the pain points that made us build SwanDigitals differently.
Too many tools, too many tabs
Your team uses WhatsApp on one phone, email on another. Customers fall through the gaps every single day.
Your AI bot sounds like a robot
Most chatbots only handle FAQs. The moment a customer says something slightly different, it breaks.
Pricing that punishes growth
Per-conversation pricing sounds cheap until you scale. Suddenly your support costs grow 10x with your customer base.
BFSI compliance is a headache
Your CISO won't approve a cloud vendor that stores customer conversations. RBI and DPDP have strong opinions.
Here's How SwanDigitals Fixes This
One platform. AI inside. Your team's inbox — not a chatbot widget.
❌ Before SwanDigitals
- ✕5 browser tabs open
- ✕WhatsApp on phone, email on desktop
- ✕Customers waiting hours for replies
- ✕No visibility into what's resolved
- ✕Per-conversation billing kills scale
✓ After SwanDigitals
- ✓One inbox: WhatsApp, email, web chat
- ✓AI replies in <2 seconds, 24/7
- ✓87% tickets resolved automatically
- ✓Full dashboard: who did what, when
- ✓Flat pricing — grow without fear
One inbox. Every channel.
WhatsApp messages, emails, web chats, Instagram DMs — your team handles them all from a single screen. Assign, reply, resolve.
AI that helps, not replaces.
SwanDigitals AI suggests replies, auto-tags conversations, and resolves repetitive questions without human help. Agents focus on complex issues.
Flat pricing. No surprises.
One monthly price covers unlimited conversations. Your costs are predictable whether you handle 1,000 or 100,000 messages.
On-prem for banks and hospitals.
Full air-gapped deployment. Secure local LLMs, offline speech-to-text, and voice synthesis — all on your servers. DPDP 2023 ready.
Signup to First Resolved Ticket in 7 Days
We don't sell you software and disappear. You sign up, we help you set up.
Sign up & connect channels
Create your SwanDigitals account, connect WhatsApp Business, email, and web chat. Takes about 30 minutes.
Configure your AI
Choose your model (secure cloud LLMs or local LLMs for on-premise), upload your knowledge base, set up escalation rules.
Go live & scale
Your team starts resolving tickets through SwanDigitals. AI handles the repetitive ones. Track everything in the dashboard.
Built for Your Industry
See how businesses use SwanDigitals across teams
Customer Support
Handle support requests across WhatsApp, email, and web — all in one inbox. AI resolves FAQs automatically.
The Honest Comparison
vs Kore.ai
- No per-conversation billing
- Setup in days, not months
- True on-premise (not dedicated VPC)
vs Yellow.ai
- Simpler to use — no AI PhD required
- Flat pricing, not usage-based
- Indian team, Indian support hours
Works With Your Tools
Connect with 50+ popular platforms in minutes
WhatsApp
Slack
Zendesk
Freshdesk
HubSpot
Google Analytics
Shopify
WooCommerce
Zoho
Razorpay
StripeMore integrations coming — request yours
Frequently Asked Questions
Ready to fix your customer support?
See SwanDigitals in action. We'll walk you through the platform in under 30 minutes.