Omnichannel Inbox
Consolidates messages from all channels into one interface.
The Problem it Solves
Agents wasting time switching between multiple tabs (WhatsApp, Email, Instagram) to talk to customers, leading to missed messages, slow response times, and fragmented conversations.
1. Unified Inbox
Consolidates messages from Website Live Chat, WhatsApp, and Facebook into one unified interface.
2. Shared Inboxes
Multiple agents can collaborate transparently on the same communication channel, preventing double replies and ensuring accountability.
3. Conversation Continuity
Maintains a single thread even if a customer switches from web chat to email, giving agents full context of the entire relationship.
4. Canned Responses & Private Notes
Productivity features like saving snippets for FAQs and @mentioning teammates internally without the customer seeing.