Team Operations
Manage agents, routing, workloads, and schedules efficiently.
The Problem it Solves
Unbalanced agent workloads, chaotic shift handovers, and routing customers to the wrong department, leading to massive inefficiencies and agent burnout.
1. Agent Management & Teams
Organize your staff into specialized teams (e.g., Sales, Support, Billing, Tier 2 Engineering) to ensure queries are handled by experts.
2. Round-Robin Assignment
Automatically distribute incoming chats evenly to available, online agents to maintain balanced workloads and prevent cherry-picking.
3. Business Hours
Set custom availability schedules. When your team is offline, the system automatically triggers "away" messages or routes queries to chatbots.
4. Multilingual Support
The agent dashboard and customer-facing widget support 10 Indian languages, so your team can serve customers in the language they're most comfortable with.