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E-commerce & Retail

Convert carts, automate WISMO queries, and sell on social media.

The Retail Challenge

The Problem: Massive cart abandonment rates, endless "Where is my order?" (WISMO) queries, and overwhelming seasonal traffic spikes (e.g., Black Friday).

How SwanDigitals Helps

Proactive Outreach

Automatically trigger targeted chat nudges on the checkout page if a customer is hesitating, offering instant help to prevent cart abandonment.

Order Status on WhatsApp

Answer "where is my order?" questions directly in the chat, using the order details your team adds to the conversation.

Social Commerce Support

Provide pre-sales support where shoppers already are — via WhatsApp and Facebook.

Key Outcomes

  • Increased sales conversion rates.
  • Massive reduction in repetitive WISMO tickets.
  • Automated, scalable seasonal support.