We Built the Support Tool We Wished Existed
SwanDigitals started because Indian businesses deserve a customer support platform that speaks their customers' languages, respects their data, and actually fits their budget.
Our Mission
Give Indian SMEs — from a Pune startup to a Mumbai retail chain — the kind of customer support tools that used to cost lakhs and take months. Simple. Affordable. Actually honest.
Our Vision
Every Indian business, no matter the size, can deliver world-class customer support — in their customers' language, on their customers' preferred channel, without a data security headache.
Built for India
We understand the DPDP Act, regional languages, and Indian SME budgets. This isn't Intercom with a rupee symbol.
Your data is yours
We'll say it plainly: your data is hosted in India, secured via Razorpay, and never sold or shared. No lock-in — export it anytime.
Fast, not perfect
We'd rather get you live in 7 days and improve together than sell you a 6-month implementation plan.
Our Leadership
Swati Gaikwad
Co-Founder & CEO
Swati co-founded SwanDigitals to give Indian SMEs affordable, easy-to-use customer support tools. With extensive expertise in customer success and business operations, she drives the company's customer-first mission.
Kiran Shelke
Co-Founder & CTO
Kiran leads the engineering and product team. Based in Pune, he is dedicated to building robust AI communication technologies for Indian SMEs, hosted in India and built to be DPDP-2023 aware.
Our Core Values
Direct Support
You talk directly to our founders and builders, not an anonymous ticket queue. We believe in high-touch personal relationships.
Honest Engineering
We don't overclaim or oversell. If we can't do something, we'll tell you — and suggest who can.
Continuous Improvement
We ship updates every 2-4 weeks. Your feedback directly shapes our product roadmap.
Why SwanDigitals is Different
We're not trying to be the biggest support platform. We're focused on being the most trusted one for Indian businesses that take their customers' data seriously.
Data Hosted in India
Not just a marketing line — your data lives on servers in India, secured via Razorpay.
Leadership-Led Support
Work directly with Swati, Kiran, and our core builders, not a sales proxy.
Transparent Pricing
No hidden costs, no per-conversation fees. Simple, predictable licensing.
DPDP-2023 Aware
Built with India's DPDP Act and data localization requirements in mind.
Ready to Work Together?
Let's discuss how SwanDigitals can help your team deliver better customer support.